Q: What are the different types of headphones?

There are two main types of headphones - closed and open.\nClosed Headphones \nare better for outdoors or other noisy environments.They isolate you from outside noise and prevent headphone sound from leaking, so that other people are not disturbed.\nOpen Headphones \nhave perforated earcups, which allow you to hear what is around you and are better for general use in quiet environments like your home.

Q: What are the different wearing styles in headphones?

There are three wearing styles:\nCircumaural\n : (On the Ear) headphones that completely surround the ears.\nSupra-Aural\n: (Over the Ear) headphones that are worn on the external ear.\nIntra-aural\n: (In the Ear) phones that are directly inserted into the ear canal.

Question 1

What are Headphones?

Accepted Answer

Headphones are electronic listening devices worn on the head close to the ears. They are connected to an audio source such as a stereo system. MP3 player, mobile phone, LCD TV, computer etc. Headphones are becoming increasingly popular among people who like to listen to their choice of music without disturbing or being disturbed by others. There is an emerging trend among young people who enjoy music 'on-the-go' to get the best sound from their MP3 players and mobile phone by buying a pair of high quality headphones.

Question 2

What are the different types of headphones?

Accepted Answer

There are two main types of headphones - closed and open.
Closed Headphones 
are better for outdoors or other noisy environments.They isolate you from outside noise and prevent headphone sound from leaking, so that other people are not disturbed.
Open Headphones 
have perforated earcups, which allow you to hear what is around you and are better for general use in quiet environments like your home.

Question 3

What are the different wearing styles in headphones?

Accepted Answer

There are three wearing styles:
Circumaural
 : (On the Ear) headphones that completely surround the ears.
Supra-Aural
: (Over the Ear) headphones that are worn on the external ear.
Intra-aural
: (In the Ear) phones that are directly inserted into the ear canal.

Question 4

Which headphones are best for which use?

Accepted Answer

Sennheiser makes many types of headphones to suit different people and requirements. Monitoring headphones for studio use, high quality headphones for audiophiles, wireless headphones for home theatres, portable headphones for iPods, MP3 players and mobile phones and Sports line for use in gyms and while running, etc. Choose your headphones based on where and how you will be using them.
Choosing your headphones.
Consider the following points before buying your headphones:

Usage
: You might use headphones for casual, on-the-go listening or, if you're an audiophile, you might use them with high-end systems. You need to decide what you primary use is going to be.

Comfort
: The main thing you need to look for is comfort. Weight, wearing-style, ear material, ear-cups and cord length all play a role here.

Sound quality
: Headphones differ in sound quality. If you're looking for the purest acoustical experience, be prepared to pay for it.

Environment
: Where you'll be using headphones is just as important. Ear buds are ideal for sports and running, noise-canceling headphones are best in planes.

Healthy Listening
: Everyone uses headphones nowadays - while traveling, enjoying music on mobile phones or MP3 players, or even while watching a movie at night. Keep these tips in mind to keep your ears safe.

Question 5

How loud?

Accepted Answer

Don't listen at more than 70% of the maximum volume if you use your headphones all day, or more than 80% of the volume if you use them for an hour or so. The lower you can keep the volume, the better.
Don't use them to drown out noise!
If you're in a noisy environment, you shouldn't turn up the volume on your headphones to drown out noise. Instead get a pair of closed-ear or noise canceling headphones.

Question 6

Why should I buy Sennheiser products from the online store?

Accepted Answer

There are many options for you to buy Sennheiser Products today. You can buy Sennheiser products at any of our authorized dealers.
This is the official web store of Sennheiser India. When you buy products from the official online store, you get genuine products with Warranty delivered to your door step. Delivery is currently free for all deliveries with in India.

Question 7

Am I buying directly from Sennheiser India?

Accepted Answer

Sennheiser India has appointed NDSPL as the authorized online distributor for Sennheiser products. You will get a bill from NDSPL and your credit card charge will be also in the name of NDSPL or Net Distribution Services Pvt. Ltd.

Question 8

Do I need to create an Account on Sennheiser India to place an order?

Accepted Answer

You will need to register on the site to place an order.

Question 9

What is the benefit of creating an account on Sennheiser India?

Accepted Answer

There are various benefits of creating an account on the Sennheiser India; some of the benefits are marketing information on promotions and products, special offers to registered customers.
You will also not need to input the address for the new orders unless there is a change in address. You can also log in review the order history of all the transactions done on that account.

Question 10

How do I track my order once it is placed?

Accepted Answer

Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number
Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.
You can also log into your account and view the shipping details.

Question 11

Where can I get help for checking my order status and other delivery related queries?

Accepted Answer

You can contact us through email for the status on the order. You can also call us on 022-40174610 with your query and our representative will call you back.
Please also check the following links while making your purchase:

Terms & Conditions

Payment Policy

Privacy Policy

Question 12

Can I place the order online and pick up my order from your Store which is nearest to me?

Accepted Answer

You cannot place the order online and collect from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

Question 13

Where is your retail store located?

Accepted Answer

To find the retail store closest to your current location, you are requested to visit the following link:

http://en-in.sennheiser.com/dealer-locator

Question 14

What if products ordered by me are out of stock?

Accepted Answer

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

Question 15

Can I change my order once it has been placed?

Accepted Answer

We don't accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of Net Distribution Services Pvt. Ltd.

Question 16

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 4 Hours of placing the order. To cancel your order, please send us an email us on our 
contact us.

⁠Contact number: 1800 22 3632

Question 17

What are the payment options that I can avail of while placing an order?

Accepted Answer

Currently the following payment options are enabled.
Credit Cards ( Visa / Master)
Net Banking across Banks
Debit Cards (Visa / Master)
American Express
Cash On Delivery
EMI facility( for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only)

Question 18

Which credit/ debit cards does Sennheiser India support?

Accepted Answer

Payments are accepted through certified third party payment gateways. Currently all Visa and Master Credit cards will be accepted.

Question 19

How do I know that my credit/ debit card payment is safe?

Accepted Answer

Payments are accepted through certified third party payment gateways. These gateways are certified for all security aspects.

Question 20

Can I pay through Net banking? What is the procedure?

Accepted Answer

Yes, one can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking and the bank you wish to pay from and make the payment.

Question 21

Does Sennheiser offer an EMI option?

Accepted Answer

Yes, we offer an EMI option for ICICI Bank , Axis Bank, Kotak Mahindra and IndusInd Bank Credit Cards only for orders above Rs.3000/-. Kindly confirm the terms of conditions of EMI with your concerned bank before availing this option.

Question 22

Is it possible to order without a credit card?

Accepted Answer

Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.

Question 23

Why is my discount code not working?

Accepted Answer

Make sure you have typed the code correctly. Please note the terms and conditions of the voucher.

Question 24

Why is my credit card being rejected?

Accepted Answer

There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

Question 25

Is there a charge for delivery?

Accepted Answer

There is a minimal fee of Rs.50 for orders up to Rs.699. Delivery is free for all orders above Rs.699 across the country.

Question 26

Where all does Sennheiser India deliver?

Accepted Answer

We deliver across the country to over 12000 Pin codes. These deliveries are made through reputed courier companies. Since there is a constant addition of pin codes, the exact number might vary from time to time.

Question 27

What is the delivery timeline for my order?

Accepted Answer

The general delivery timeline is 5 to 8 business days (metro cities) and 8 to 12 business days (non metro cities) depending on the delivery address pin code.

Question 28

How will I know whether I can get delivery in the areas that I live?

Accepted Answer

Deliveries are made through third party courier companies. All deliverable pin codes are pre populated in the backend.
Serviceable pin code (area) can be checked on the checkout page while filling in your delivery information.
In case the pin code (area) you live in is not a part of the serviceable list, an error message will be displayed.

FAQs

Top FAQs

General

Payments

Delivery & Shipping