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Please note: This discount offer is not applicable for OTC hearing devices or combined with health insurance benefits.

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Enjoy 10% off your first order, and save up to $100

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Find all the answers to your questions.

You will receive continuous status updates on your order by mail. For this, please check the inbox of the mail address you specified when placing your order.

What is my order status?

A copy of your invoice is emailed to you once your order has successfully processed. Please check your spam or junk mail folder.

How do I get a copy of my invoice?

You will receive your tracking number via mail after shipment.

How do I get my tracking number?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

Can I change my shipping address?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

When will my backorder ship?

If your order has been returned back to our warehouse, a refund will be processed back to your original payment method.  We cannot re-send orders out and we ask that you please place a new order on our website.\n\n

My order has not been delivered and tracking shows that it has been returned back to you, can you re-send my order?

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To utilize our easy returns process, please navigate to our \nConsumer Return Portal\n.

How do I request a return?

If you have requested a return, your money will be refunded after the goods have been checked in our warehouse. For all other questions regarding refunds, please contact us through the Contact Center.

How do I request a refund?

Your refund credit will appear on your card 5 - 7 business days after we receive your return.

When will my credit appear on my credit card?

Returns and Cancellation

You can find the privacy policy in the footer on our website.

What is your privacy policy?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

Are cookies a security risk?

For assistance with the use of, or technical information about your product, please \ncontact Technical Support\n.

How do I get technical support for my product?

Sales tax may be applied on physical goods for customers based on the state where the item is being shipped.

Do I have to pay sales tax?

You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.

What payment methods can I use?

Yes, it is. Additional to credit cards we accept for example PayPal. You can see an overview of the payment methods in the checkout or in the footer of this page.

Is it possible to order without a credit card?

Make sure you have typed the code correctly. Please note the terms and conditions of the voucher.

Why is my discount code not working?

There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

Why is my credit card being rejected?

General Questions

We ship our products with FedEx. The duration is 1-5 business days. 

Shipping

We strive to have all orders shipped to you within 3 business days (Standard). For exact delivery dates, please refer to the tracking details sent to you with the shipping confirmation.